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The subscription page displays your current and pending subscriptions including your products, clouds and support plans.

The subscription page will be enabled if you are an "owner" of the Admin account. You become an owner by having an account membership role of "owner".


The subscription page displays two panels:

  • Current Subscriptions
  • Pending Subscriptions

Current Subscriptions

This current subscriptions panel displays your existing subscriptions you have purchased.

Pending Subscriptions

The pending subscriptions panel shows the upcoming subscriptions that require your approval and purchase before billing.

Subscription Panels

Each panel displays a table of your products, support programs and device clouds.

The subscription table includes columns for the following items:

  • Approved — If you have approved the subscription.
  • Date — When the subscription is due.
  • Period — The activation period for the subscription.
  • Type — The type of the subscription.
  • Description — Details about the subscription.
  • Quantity — The number of devices, clouds or support hours.
  • Amount — The amount for this subscription item.


Subscriptions must be approved by you before purchase. Once approved, a subscription may be billed using your current online billing card or via invoicing if enabled.

Once approved, subscriptions will automatically renew until you cancel them (except Developer support hours). If you are on an agreement plan, you may need to approve renewals each year.

Note that some subscriptions are billed in arrears (Ioto and device Clouds), whereas others are paid upfront.


Once you select one or more subscription items, you can choose one of the Action buttons:

  • Add Card — click to define an online card for billing.
  • Purchase — approve and immediately purchase the selected items.
  • Pre-Approve — pre-approve the selected items.
  • Disapprove — remove your approval of selected items that have not yet been purchased.
  • Download Quote — if you are setup for invoicing, you can download a quote for the selected items.
  • Remove Items — remove the subscription for the selected items. This does not impact current (active) subscriptions.
  • Order Details — enter your order details including a purchase order.

You can click the Purchase button to immediately purchase the selected items.

Click on the Pre-Approve button to approve the purchase and it will be billed during the next billing cycle over the next 24 hours. If you have entered a billing card on the Billing page, you will be billed immediately.

You can also click on any item to go to the relevant Builder page to modify that item.

If you are authorized to pay via Bank Transfer, you can click on the Download Quote button to generate a PDF quotation for the selected items. To define your Invoice company name, billing address and purchase order number, click on the Order Details button. You can also enter an email address and email subject that will be used to email the Invoice to a destination of your choice. Once a purchase order number is entered, you can click on Purchase to complete your purchase.