Product Security Center
Below the product list is the product security center that provides product news, relevant articles and product release and security issues.
The product list displays your configured products and also has entries for the Builder portal and Device Manager services.
For each product entry, a list of product issues and events is displayed below the news and information cards.
Product News and Articles
Recent news items will be displayed with links to the relevant documentation or Blog articles. For all the news, go to the Embedthis Blog.
Helpful articles will be listed in the Learn About card.
Product Issues and Events
The product issue list documents product bugs, features, releases and security issues.
The issue list displays the following table columns:
| Field | Description |
|---|---|
| Opened | When the issue entry was opened and documented |
| Type | Type of issue: Bug, Discussion, Feature, or Release |
| Title | Issue subject title |
| Impacted | Versions impacted by the issue |
| Priority | CVSS priority rating |
| Action | Recommended action |
| Status | Issue status: Open, Closed or Fixed |
| Tags | Categorization tags |
Click on an issue to display the Issue panel
View an Issue
The issue panel displays the following issue fields:
| Field | Description |
|---|---|
| Type | Type of issue: Bug, Discussion, Feature, or Release |
| Date | When the issue entry was opened and documented |
| Title | Issue subject title |
| Description | Full issue description and discussion |
| Subject | The product that is the subject of the issue |
| Impacted | Versions impacted by the issue |
| Status | Issue status: Open, Closed or Fixed |
| Resolved | Release the issue is corrected and resolved |
| Priority | CVSS priority rating |
| CVE | Assigned CVE if any |
| Action | Recommended action |
| Tags | Categorization tags |
Reporting an Issue
If you have an issue or bug to report, use the Builder Support Case tool to report the issue.
With an active support plan, you can use the integrated Builder support center to open support cases and track them to conclusion.
When opening a support case, you supply:
- A short case issue subject
- A detailed issue description
- The relevant product experiencing the issue
- Attach relevant files or logs
- The issue severity
- A list of additional recipients
Issue Description
Please provide a complete and detailed description.
A good description is a clear and complete description of what the issue is. Please explain in sufficient detail. Most people are too brief in the description and it results in delays addressing issues as support staff go back and forth with questions. Please spend some time writing a complete description.
If you can, please include a link to a gist or repository containing a test case or sample that reproduces your issue. Reproductions should be short, correct, self-contained and should not contain code that isn't relevant to the issue. Please do NOT just paste code from your project. Explaining how to reproduce the issue alone is typically insufficient.
Issue Severities
You can set the issue severity which helps EmbedThis staff understand the impact of your issue. Set to low, medium, high or critical. Please do not overstate the issue severity. NOTE: the severity does not equate to a priority with which your issue will be addressed.
Additional Recipients
By default, cases will be sent via email to you for your records. You can include a comma separated list of email recipients who will also receive a copy of the case issue exchanges.