Ticket

Support case management.

---

Create

Endpoint

POST /ticket/create

Authorized User Role

user

Request Body

Field	Type	Required	Role
assigned	string		support
cc	string
productId	string
subject	string	yes
severity	string	yes
status	string	yes
updated	date	yes

Response

Field	Type
accountId	string
assigned	string
cc	string
hours	number
id	string
productId	string
subject	string
severity	string
status	string
updated	date
work	array

Work

An array of Work items.

Field	Type
date	date
description	string
hours	number

---

Get

Endpoint

POST /ticket/get

Authorized User Role

user

Request Body

Field	Type	Required
id	string	yes
owner	string

Response

Field	Type
accountId	string
assigned	string
cc	string
hours	number
id	string
productId	string
subject	string
severity	string
status	string
updated	date
work	array

Work

An array of Work items.

Field	Type
date	date
description	string
hours	number

---

Fetch

Endpoint

POST /ticket/fetch

Authorized User Role

support

Request Body

Field	Type
status	string

Query String Options

Field	Type
hidden	boolean
filter	string
limit	number
next	object
prev	object
index	string
where	string
log	boolean

Response

Field	Type
accountId	string
assigned	string
cc	string
hours	number
id	string
productId	string
subject	string
severity	string
status	string
updated	date
work	array

Work

An array of Work items.

Field	Type
date	date
description	string
hours	number

---

Find

Endpoint

POST /ticket/find

Authorized User Role

user

Request Body

Field	Type	Role
id	string
accountId	string	support

Query String Options

Field	Type
hidden	boolean
filter	string
limit	number
next	object
prev	object
index	string
where	string
log	boolean

Response

Paged response.

Field	Type	Notes
data	array	An array of metrics each containing an array of metric with the following properties.
next	string	Paged cursor to use for the next page of items.
prev	string	Pages cursor to use for the previous page of items.

Ticket

An array of Ticket items.

Field	Type
accountId	string
assigned	string
cc	string
hours	number
id	string
productId	string
subject	string
severity	string
status	string
updated	date
work	array

Work

An array of Work items.

Field	Type
date	date
description	string
hours	number

---

Init

Endpoint

POST /ticket/init

Authorized User Role

user

Request Body

A object.

Response

Field	Type
accountId	string
assigned	string
cc	string
hours	number
id	string
productId	string
subject	string
severity	string
status	string
updated	date
work	array

Work

An array of Work items.

Field	Type
date	date
description	string
hours	number

---

Remove

Endpoint

POST /ticket/remove

Authorized User Role

support

Request Body

Field	Type	Role
id	string
accountId	string	support

---

Update

Endpoint

POST /ticket/update

Authorized User Role

user

Request Body

Field	Type	Required	Role
accountId	string		support
assigned	string		support
cc	string
id	string	yes
productId	string
subject	string	yes
severity	string	yes
status	string	yes
updated	date	yes

Response

Field	Type
accountId	string
assigned	string
cc	string
hours	number
id	string
productId	string
subject	string
severity	string
status	string
updated	date
work	array

Work

An array of Work items.

Field	Type
date	date
description	string
hours	number

---

UpdateWorked

Endpoint

POST /ticket/updateWorked

Authorized User Role

support

Request Body

Field	Type	Required
accountId	string	yes
id	string	yes
description	string	yes
hours	number	yes

Response

Field	Type
accountId	string
assigned	string
cc	string
hours	number
id	string
productId	string
subject	string
severity	string
status	string
updated	date
work	array

Work

An array of Work items.

Field	Type
date	date
description	string
hours	number