Ticket

Support case management.

Create

Endpoint

POST /ticket/create

Authorized User Role

user

Request Body

Field	Type	Required
created	date
cc	string
productId	string
subject	string	yes
severity	string	yes
status	string	yes
updated	date	yes

Response

Field	Type
accountId	string
assigned	string
cc	string
created	date
hours	number
id	string
productId	string
subject	string
severity	string
status	string
updated	date
work	array

Work

Field	Type
date	date
description	string
hours	number

Get

Endpoint

POST /ticket/get

Authorized User Role

user

Request Body

Field	Type	Required
id	string	yes
owner	string

Response

Field	Type
accountId	string
assigned	string
cc	string
created	date
hours	number
id	string
productId	string
subject	string
severity	string
status	string
updated	date
work	array

Work

Field	Type
date	date
description	string
hours	number

Find

Endpoint

POST /ticket/find

Authorized User Role

user

Request Body

Field	Type
id	string
status	string

Query String Options

Field	Type
filter	string
hidden	boolean
index	string
limit	number
log	boolean
next	object
prev	object
where	string

Response

Paged response.

Field	Type	Notes
data	array	An array of Ticket records.
next	string	Paged cursor to use for the next page of items.
prev	string	Pages cursor to use for the previous page of items.

Ticket

Field	Type
accountId	string
assigned	string
cc	string
created	date
hours	number
id	string
productId	string
subject	string
severity	string
status	string
updated	date
work	array

Work

Field	Type
date	date
description	string
hours	number

Update

Endpoint

POST /ticket/update

Authorized User Role

user

Request Body

Field	Type	Required
cc	string
id	string	yes
productId	string
subject	string	yes
severity	string	yes
status	string	yes
updated	date	yes

Response

Field	Type
accountId	string
assigned	string
cc	string
created	date
hours	number
id	string
productId	string
subject	string
severity	string
status	string
updated	date
work	array

Work

Field	Type
date	date
description	string
hours	number